FAQ
FAQs
How do I get an item embroidered?
1. Click into the product that you want personalized
2. Scroll on the product page to find personalization options before you add to cart
3. Choose your font, icon, thread color & text
4. Be sure to type out EXACTLY how you would like the embroidery to appear (Reece, REECE, reece).
5. When you are done, simply add to your cart :)
What are your care instructions?
To keep your Indy Baby closet staples looking their best and ensuring their quality, please machine wash items in cold water with like colors, & do not bleach. Hang dry & feel free to use a warm iron or steamer, if needed!
What are your clothing items made of?
Certified organic cotton.
How can I return or exchange an item?
Return & Exchange Policy: Unused, unworn, and unwashed items with tags attached may be returned in its original packaging within 14 days of purchase date. Custom embroidered items are not eligible for returns, but if you have an issue please let us know. We'll do what we can to make it right!
Please email returns@indybabyco.com with your order number to begin your return or exchange.
When will my order ship?
Orders typically ship 2-5 business days after purchase date. Please note that personalized orders may take up to 5 days to ship.
How can I contact you?
Please email us at bri@indybabyco.com or send us a message on the Contact page.